FAQs

Hi!  How are you?!  I'm great! Thanks for visiting my online store!   Let's get to it....

Rest assured that all items in my store are designed and handmade by yours truly in my home workshop located in Goodlettsville, TN (just north of Nashville!). This is my passion and I hope that is evident in the product you will receive. Please come back often for new items!
Items are made to order.  Sometimes I may have something pre-made, but this is rare.  Please allow approx. 10 days for bags to ship and around 4-5 days for smaller leather goods.  
Please buy thoughtfully. If you would like to see leather swatches, I will be happy to send up to 4 colors to you, just contact me!

 Email:  kristen@bubohandmade.com

RETURN POLICY:

Since most items are made to order, customers have a 3 day period upon receiving their item during which if they are unhappy with their product in any way, they can return it for a full refund, minus shipping charges; buyer is responsible for return shipping. After this, all sales are final.

*All items must be in original and new condition when returned.

*Custom orders and monogrammed items are non-refundable.

Please contact me before returning item so I know it's on the way.
Please obtain tracking information for any package sent back to as I am not responsible for any items that have been lost on it's way back to me. This is at your own discretion but highly recommended.

Custom items and wholesale order sales concerns are dealt with on a case by case basis. As a general rule, I do not allow returns on either, unless defective on my part. Please contact me with your concerns and we will try to come to a solution as quickly as possible.

 

SHIPPING POLICY:

Most items ship within 7-10 days, but sometimes can take up to 12-14. Items ship USPS priority and you will be provided with tracking info once shipped. If you need expedited shipping, please contact me before placing your order.

Please buy thoughtfully. If you would like to see leather swatches, I will be happy to send up to 4 colors to you, just contact me!

Once an item is shipped, it is considered to be delivered. The buyer may purchase additional insurance for their item if desired; please contact me and I will happily make a custom invoice. Otherwise, items lost in the mail after initial shipping are the responsibility of the buyer.

Custom orders usually take approx. 2-3 weeks depending on item.

International Orders, please note below:
We cannot be responsible for lost international packages, as USPS first class international often only provides tracking until the parcel leaves the U.S.
We cannot mark international orders as "Gift" on the customs form or otherwise falsify customs information.
We have no responsibility or information regarding import duties, taxes, customs, etc. that might be charged by the home country of our international customers.
Customs are the responsibility of the purchaser, and are, unfortunately, very often a part of purchasing internationally.

CUSTOM ORDER:
From time to time I am able to take on custom projects at customers' requests.
For any size customization to existing bags (making it larger or smaller), it will start with a base $30 charge for pattern changes. 

If you'd like a strap lengthened or shortened, feel free to contact me.  Anything over 11" on a drop will be an additional $10.  

Custom pieces are priced dependent upon labor time, materials, and design, and vary. WHILE I AM ALWAYS HAPPY TO DO CUSTOM ORDERS AND ALTERATIONS TO MY CREATIONS, I KINDLY ASK THAT YOU DO NOT SEND ME PHOTOS OR REQUESTS TO RE-MAKE ANOTHER DESIGNER'S / ETSY SHOP'S BAG OR ITEM. Thank you!

LEATHER CARE:
Leather is a natural and organic product.
Each leather item and hide is as unique as you are! Slight differences in color and texture are characteristics of the natural leathers used in Bubo Handmade items. Special treatment is suggested when caring for leather. It is recommended to treat your item with a leather protectant. When not in use, the item should be stored in clean bag in a dry cool place. If necessary, have item cleaned by a leather care professional. For oil-tanned leathers, slight scratches should be able to be 'bent' or rubbed away. Bend and work the scratched area and the leather will lighten and scratch should lessen. Leather color will even itself out over time. Chrome tanned leathers (brighter colors) can be cleaned with warm soapy water.
Always test on an inconspicuous place before applying to entire bag.

Products I like:
-Chamberlain’s leather milk:
They offer an array of products sold by number (No. 1 is a conditioner, No. 2 is a cleaner, etc.). All can be purchased on amazon.com.
-Guardsman Protect & Preserve for Leather is good as well. Can be found on amazon.com

With proper care and a little TLC, your Bubo product should last a lifetime!

Please contact me with any requests, and I will be sure to get back to you whether or not I can accommodate your requests, and move forward with the design process.
We also welcome wholesale orders. Please contact me for further details and information.

 Email:  kristen@bubohandmade.com

facebook: https://www.facebook.com/BuboHandmade

instagram:  @bubohandmade